FAQ

If you are having any problems please look through all FAQ below to find a solution. If you are still experiencing any issues contact my support team by creating a ticket below and someone will get back to you. Thanks 😊

For shipping information please check the shipping page

I have not received the PDF(s)

Your PDF(s) are in your order confirmation email underneath order details with buttons.

Problems in receiving your order or dispatch confirmation email?

Please check the email account used to complete your order. Your order confirmation email (as well as dispatch confirmation email if your order includes physical items) should be there. If you can’t find your email, please:
- Remember that confirmation emails may take up to 24 hours to reach your inbox.
- Try checking your junk / spam folders.
- Search your email account for Strong and Sxy or the name of the item you ordered.

Orders & Payments

Where can I find your products? How can I place an order?

Just visit the website homepage and choose between “shop guides” or “shop products”, then scroll down to browse through all the available categories of items.

You can click “Shop Now” or “Learn More” to read more details about each product and then use the “Add to Cart” button to select the ones you would like to purchase. Once you are done shopping, just select your Cart on the right side of the main menu and click “Buy” to proceed to the checkout page and place your order.

Is there a bundle offer?

Yes, there are a few bundles currently available:

Including Physical Products:

  • Resistance Bands + Home Workout Guide Bundle (Resistance Bands + 1 Home Workout Guide of your choice)
  • Ultimate Home Bundle (Resistance Bands + both Home Workout Guides)
  • Strong Home Workout Guide + Strong Nutrition Guide + Resistance Bands Bundle (Resistance Bands + Strong Home Workout & Nutrition Guide)
  • Lean Home Workout Guide + Lean Nutrition Guide + Resistance Bands Bundle (Resistance Bands + Lean Home Workout & Nutrition Guide)

Digital Products only:

  • Strong & Sxy Product Bundle (Lifting Straps + Knee Sleeves + Ankle Attachments)
  • Lean 2.0 Nutrition Bundle (Strong and Sxy Lean 2.0 + Lean Nutrition Guide)
  • Lean 1 + 2 + Nutrition Bundle (Strong and Sxy Lean + Lean 2.0 + Lean Nutrition Guide)
  • Strong and Lean - Bundle (Strong & Sxy Strong + Strong and Sxy Lean)
  • Strong and Sxy Bundle (Strong and Sxy Beginner + Intermediate + Advanced)
  • Home and Gym Ab Bundle (Home Ab Guide + Gym Ab Guide)Bundles are already sold at a discounted price.

Bundles are already sold at a discounted price.

What methods of payment do you accept?

You can pay via Card (Visa, Mastercard), PayPal, Apple Pay and Google Pay.

I have enough money available so why won't my payment go through?

If you are using a card, quite often the issue is with your bank and the fact that you are making an international purchase / they may not recognise my domain. Please get in touch with them to resolve the issue or try using another card or payment method.

Can I change my order?

We will unfortunately not be able to make any amendments to your order after you have placed it with us. Please double-check your order before completing your purchase.

What can I do if I entered the wrong delivery address?

Unfortunately, we cannot make any amendments to your address after your order has been placed. Please double-check your address during checkout as your order will be delivered there and you will be responsible for retrieving it.

If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for postage as we have incurred the cost sending you the order.

What can I do if I made a duplicate order?

Digital

If you have purchased the same digital product (e.g. workout guide) more than once, we can:
- refund you for the cost of any duplicate transactions using the same payment details and method you used to complete your purchase OR
- offer you access to a different digital product of the same or lower price and, if necessary, refund you the price difference between the two products.

Physical

If you have purchased the same physical product (e.g. lifting straps) more than once please contact our team immediately by submitting a ticket and see if they can cancel the duplicate order for you. Please note that we cannot guarantee cancellation requests will be successful as this depends on the status of your order when your request is reviewed. It can take our team up to 48 hours to review your ticket and by then, your order might already be fully processed.

Products & Access

How do I get the workout tracking and videos?

Download the AFLETE App for free from the Apple App Store or Google Play Store and log in with the same details you used when completing the order. Your guides will automatically be added to your account and you will see them in the first tab inside the app. Click “Start Workout” to see a list of your workouts included with your guide.

What is my login?

Your login is the email you used if you have previously purchased anything from us or if you have used our AFLETE app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see following FAQs.

How do I reset my password?

You can reset your password at our checkout page by selecting the “Forgot Password?” option underneath the login button. However, please note that since 29 April 2020, a password for the Aflete app is no longer required in order to access your guide. Once you’ve installed and opened the new app, you will be asked to provide the email address you used when buying your workout guide on the influencer’s website. You will be sent an email with a code via email - once you’ve entered this code on the app you will be logged in.

I don’t have access to my order on the app

First, please make sure you are logged in with the exact same email that you used when purchasing your guide. This is the same email where you received your confirmation email.

Please double-check this as in most cases people use a different email address to buy and another to sign up to the app.

If you still can’t see your order, please get in touch with our support team including your payment confirmation so that we can locate the order and resolve this issue for you.

How do I reset my workout progress?

You can reset each workout individually in the app. Go to the completed workout and click the restart button on the top right. If you need to reset a whole guide, please contact us by submitting a support request from the bottom of this page.

Exercise mat cleaning instructions

The best way to take care of your mat is to wipe down with a damp soft cloth with water and leave to dry naturally. Avoid using detergents or leaving under florescent lighting to avoid discolouration or staining. Natural rubber offers incredible grip for your workouts, however a natural property of the material is that it can absorb impressions during use which should be expected from this type of product.

Refunds & Returns

Can I exchange / return my physical order (e.g. lifting straps)?

Unfortunately, we cannot exchange or refund any physical products due to hygiene reasons. This is according to our terms and conditions.

Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.

We apologise for any inconvenience this may cause and thank you for your support.

Can I exchange / return my digital order (e.g. workout guide)?

As digital content is instantly delivered to you when your order is placed, we cannot exchange or refund digital products. This is according to our terms and conditions.

What can I do if my product is faulty?

Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information: 

  • A full description of the fault
  • Photographic evidence attached

Please note issues of this nature need to be reported to us within 60 days.

Where can I find your terms and conditions?

You can see our T&C document here

CONTACT SUPPORT TEAM